Each year, YVR welcomes millions of passengers from all over the world and with them a wide variety of languages.
In keeping with the airport’s commitment to deliver an outstanding customer experience, several services are available to meet the needs of all passengers, including the popular Language Line, which offers phone interpretation in more than 240 languages.
Recently, YVR launched its latest service: real-time video interpretation available 24/7 in 36 languages, including American Sign Language.
The new service, which passengers can request through frontline staff, complements the existing Language Line and allows the airport to better serve passengers who are deaf or hard of hearing. It also supports YVR’s goal of greater accessibility by making the airport a more inclusive and welcoming place for everyone.
To learn more about YVR’s accessibility initiatives, which range from features supporting people with mobility, hearing and vision loss to developmental disabilities, visit yvr.ca/accessibility.