Getting around the airport just got easier, as YVR launched its partnership with Aira, an app-based service for individuals who are blind or partially sighted.
Aira is intended specifically for individuals who use mobility aids, such as a white cane, guide dog or a sighted guide.
Users must download the app to their smartphones and agree to Aira’s Terms of Service before using it at YVR.
Aira users who come to YVR will receive a push notification indicating that access is free on Sea Island—at YVR’s terminals, the Sea Island Canada Line stations and the McArthurGlen Designer Outlet Centre.
The partnership will help YVR further deliver on its accessibility commitment, by providing passengers on Sea Island with 24/7 access to a live agent who can help them navigate the airport using their phone or video-equipped, smart glasses.
In addition to Aira, YVR offers a range of accessibility features and services for passengers—including accessible terminal design elements, travel planning materials and more.
Passengers who need assistance are encouraged to advise their airline when making travel arrangements at least 48 hours prior to travel.
YVR’s Green Coat volunteers and customer care ambassadors are also located throughout the terminals to provide assistance.
In addition, the Customer Call Centre is open 24/7 by phone (604-207-7077) or email at firstname.lastname@example.org.