(Left to right) Liezel Trinidad, ICE Currency Exchange; Larry Tindale, PGA Tour Shop; Maureen Paul, Mountain Style; Sarah Thomson, Vancouver Airport Dental Centre; Shirley Jen, Hudson’s Bay Company Trading Post; Georgia Belfi, Sunglass Hut; Inday Dimabayao, Absolute Spa at YVR; Emily Galvani, Absolute Spa at YVR.
The 2013 third quarter results of the YVR Retail Service Excellence Program surpassed those of the first two quarters, with 13 concession employees receiving a perfect 100 per cent score on their mystery shop surveys—compared with three in the first quarter and seven in the second quarter.
Designed to encourage exceptional customer service and to recognize and reward those employees who truly deliver, the 13 employees received $10 YVR Bucks and a letter of recognition for their outstanding efforts.
Employees recognized throughout the year in the YVR Retail Service Excellence Program will also be invited to attend an annual wrap-up award luncheon, where additional prizes can be won.
Missing in above photo are: Jamie Stack, BG Urban Café; Colin Li, Starbucks; Manijeh Janmohammadi, Absolute Spa at YVR; Maryam Samimi, Absolute Spa at YVR; Claudia Moeller, Vancouver Airport Medical Clinic.
